Frequently Asked Questions
About Us
What is VALLEE GALLERY?
VALLEE GALLERY is a direct-to-consumer watch brand with one simple goal: great watches, with timeless designs, for an affordable cost. We want you (and your wallet) to look good and feel good.
We bring premium-feeling watches with high-quality materials and reliable movements to you at a fraction of the luxury watch market. We want YOU to be able to focus YOUR money on what matters, so one day you can afford that watch of your dreams.
Orders & Shipping
When will my order be shipped?
Orders can take 1–3 business days to process and 1–2 business weeks for delivery. Please note that weekends and holidays can result in delays.
How can I track my order?
An email confirmation with your tracking number will be sent after ordering. You can also enter your tracking number on our Track Your Order page to receive tracking updates.
What if my order is marked as delivered but I haven't received it?
Please wait an additional 1–3 days before requesting a refund or replacement. Delivery services can sometimes mark orders as delivered before they actually arrive.
If you have waited more than 3 days after your order was marked as delivered and still haven't received it, please contact us through our Contact page for assistance with a refund or replacement.
Can I change or cancel my order?
Unfortunately, once an order is confirmed, we are unable to make changes to the shipping address, billing information, or products in the order. Orders cannot be canceled once placed. Please carefully review your order details before completing your purchase.
Do you ship internationally?
Unfortunately, at this time, we only accept orders within the United States and offer domestic U.S. shipping. We hope to offer international orders soon! Sign up for our email list to receive an alert when international shipping becomes available.
Refunds & Replacements
What is your refund and return policy?
All watches purchased from VALLEE GALLERY are eligible for a refund or replacement within 14 days of delivery if the watch arrives with a manufacturing defect or delivery damage.
This policy applies exclusively to orders shipped within the United States. We do not currently offer returns or refunds for general dissatisfaction or change of mind. See our full Refund & Return Policy.
What should I do if my watch arrives damaged or has a manufacturing defect?
Please submit an inquiry through our Contact page within 14 days of delivery. Include your order details and be prepared to provide video proof clearly demonstrating the defect or damage. Our team will review your submission and confirm whether the issue qualifies under our policy.
Do I need to return my defective or damaged watch?
No physical return is required. If your defect or damage claim is reviewed and approved, you may keep the original watch. You will not need to ship it back to VALLEE GALLERY, regardless of whether you choose a refund or a replacement.
Can I receive a refund or replacement for a defective watch?
Yes! Once your reported defect or delivery damage has been reviewed and approved, you may choose one of the following options:
Refund: Receive a refund for the full amount paid for the affected order, including applicable shipping charges and taxes.
Replacement: Receive a replacement watch free of charge.
You may keep the original watch in either case.
How long do refunds take to process?
Once your refund request has been reviewed and approved, you will be notified by email. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
Are complimentary items eligible for refunds?
Complimentary items, including free watch tools or free promotional accessories, are not eligible for separate refunds.
Need More Help?
How can I contact VALLEE GALLERY?
If you have additional questions about an order, shipping, tracking, or a potential manufacturing defect, please visit our Contact page and submit an inquiry. Our team will review your request and assist you as best we can.