Refund & Return Policy
At VALLEE GALLERY, we want you to feel confident in every piece you purchase. If your watch arrives with a manufacturing defect or delivery damage, we offer a refund or a free replacement within 14 days of delivery, subject to the terms outlined below.
Refund & Replacement Eligibility
All watches purchased from VALLEE GALLERY are eligible for a refund or replacement within 14 days of delivery if the product arrives with a manufacturing defect or is damaged during delivery. This policy applies exclusively to orders shipped within the United States.
If you discover a manufacturing defect or delivery damage, please follow these steps:
Submit an Inquiry: Visit the Contact page and submit an inquiry describing the issue with your order. Please include your order details and a description of the defect or damage.
Provide Video Proof: Once we respond, you will be required to provide video evidence clearly demonstrating the manufacturing defect or delivery damage.
Review & Resolution: Once we review your submission and confirm the issue, you may choose one of the following resolutions:
Refund: Receive a refund for the full amount paid for the affected order, including applicable shipping charges and taxes.
Replacement: Receive a replacement watch free of charge.
No Physical Return Required
Customers are not required to return the defective or damaged watch to VALLEE GALLERY. Once the issue has been reviewed and approved, customers may keep the original watch regardless of whether they choose a refund or a replacement.
Please submit your inquiry within 14 days of delivery to be eligible under this policy. Refunds and replacements are subject to review and confirmation of the reported defect or damage.
Damage caused by regular wear and tear is not eligible for refunds or replacements.
Order Cancellations
Order cancellations are not offered. Once a product has been ordered and the purchase has been completed, we are unable to cancel the order. Please carefully review your order details before completing your purchase.
Complimentary Items
Complimentary items, including free watch tools or free promotional accessories, are not eligible for separate refunds.
Refund Processing
Once your refund request has been reviewed and approved, you will be notified by email. Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
Contact Us
If your watch arrives with a manufacturing defect or delivery damage, please submit an inquiry through the Contact page within 14 days of delivery. Include your order details and be prepared to provide video proof of the issue.
Our team will review your inquiry and, if the issue is confirmed, help you arrange a refund or a replacement watch at no additional cost. You will not be required to ship the original watch back to us.